Privacy Policy
Privacy Policy - Multiplex Urban Green
At Multiplex Urban Green, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how it is used, stored, and shared, and how we safeguard your information. This policy applies to all products, services, websites, and mobile applications operated by Multiplex Urban Green.
By using our website, tools, or services, you agree to the terms outlined in this Privacy Policy and our Terms & Conditions.
Data Collection & Usage
We do not store credit card or sensitive payment information on our servers. Payments are processed through secure third-party payment gateways that encrypt and manage financial data.
Information collected may include:
- Name, email address, phone number, and shipping details
- Order history and transaction records
- Account login and authentication details
- Usage behavior and browsing activity
This data is used for order processing, billing, identity verification, customer support, service improvement, analytics, and communication.
Information Sharing & Third Parties
We do not sell or rent your personal information to third parties.
Your information may be shared only with authorized service providers, such as payment processors, logistics partners, and IT service providers, strictly for service fulfillment. These parties are contractually obligated to keep your data confidential.
Personal information may be disclosed when legally required, including compliance with court orders, legal processes, fraud prevention, or law enforcement requests.
Cookies & Tracking Technologies
We use cookies and similar tracking tools to:
- Maintain login sessions
- Improve user experience
- Analyze website traffic and performance
- Understand customer preferences
Cookies may collect anonymous data such as browser type, visit time, IP address, and navigation behavior. You may disable cookies in your browser settings, but some website features may not function properly.
Data Protection & Security
We implement industry-standard security measures, including encryption and secure server storage, to protect personal information from unauthorized access, misuse, or disclosure.
Passwords are securely stored using cryptographic hashing. While we take strong precautions, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
Public Content & User Submissions
Any personal information voluntarily shared in reviews, comments, forums, or public profiles may become publicly visible and accessible by others. Users should exercise caution before sharing personal data in public areas.
Email & Marketing Communication
By creating an account or placing an order, you consent to receiving transactional and service-related communications.
We may also send promotional offers based on your previous purchases and interests. You may opt out of marketing communications at any time.
Use of Personal & Non-Personal Data
We may use anonymized and non-identifiable data such as:
- Cookies
- IP addresses
- Device type
- Browsing behavior
This data helps improve website functionality, customer experience, product offerings, and service quality.
Business Branding Rights
Multiplex Urban Green reserves the right to use customer business names, logos, testimonials, and reviews in promotional materials unless a written request is submitted to withdraw consent.
Legal Disclosure & Compliance
We may disclose personal or non-personal information in good faith to:
- Enforce legal rights
- Prevent fraud or illegal activity
- Protect customer safety
- Assist regulatory authorities
- Protect company assets and integrity
Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Continued use of our services indicates acceptance of updated terms. Users are encouraged to review this page regularly.
Android App Privacy Policy
Our mobile application may collect limited personal information such as:
- User identification
- Phone number for OTP verification
- Usage analytics
Third-party tools used may include:
- Google Play Services
- Firebase Analytics
- Facebook SDK
- Crashlytics
These third-party services operate under their respective privacy policies.
Service Providers
We may engage third-party providers to:
- Deliver services
- Process payments
- Perform analytics
- Improve application functionality
These providers are bound by confidentiality obligations and may only use data for authorized purposes.
External Links
Our website or app may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their respective policies before sharing personal data.
Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If such data is discovered, it will be promptly deleted.
Mandatory Declaration - Seeds & Nutrients
By purchasing seeds, fertilizers, or nutrients, you declare that these products will not be misused, resold unlawfully, or used for harmful or illegal purposes.
Copyright Complaints
If you believe copyrighted content has been used improperly, contact:
urbangreen@multiplexurbangreen.com
Risk of Data & Transactions
All product data, content, and transactions are handled securely. Ownership and risk of goods transfer upon dispatch by our logistics partners.
Product & Content Accuracy Disclaimer
We strive to ensure accuracy in product descriptions and content. However, minor errors may occur. We reserve the right to correct content or pricing inaccuracies.
Grievance Officer & Contact
In accordance with the Information Technology Act, 2000, grievance details are provided below:
Grievance Officer:
Email: urbangreen@multiplexurbangreen.com
Contact Number: +91 9036999422
Hazardous Garden Chemical Disclaimer
Some gardening products may contain hazardous chemicals, including fertilizers, pesticides, and insecticides. These products must be:
- Used only for gardening purposes
- Stored and disposed of responsibly
- Not released into drains, water bodies, or soil contamination zones
Multiplex Urban Green shall not be liable for harm caused by misuse, unsafe handling, or improper disposal.
We encourage environmentally safe alternatives such as organic fertilizers, composting, and eco-friendly gardening solutions.
