Order Tracking

You can check the status of your order by visiting the “Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via our courier partner’s website. You can then track your order in real time.

Split Shipments

Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance of another.

Order Delays or Cancellations

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at crm@multiplexurbangreen.com with your tracking number, so we can assist you with the same.

Orders Cancelled by MUG

http://multiplexurbangreen.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement cannot be met. The brand will ensure that any communication of cancellation of an order, or any applicable refund will be made within a reasonable time frame

Damaged on Arrival

If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing crm@multiplexurbangreen.com