1. My Account and how to order
'My Account' allows you complete control over your transactions, via "My account" you can do the following actions
* Manage/edit your personal data like address, phone numbers, email ids
* Change your password
* Track the status of your order
2. How will I know that my order is confirmed?
Once your order has been logged and payment authorization has been received, MUG confirms receipt of the order and begins processing it.You will receive an email notification containing the details of your order. In this mail you will be provided with a unique Order ID, item(s) you have ordered and the expected delivery time.You will also be notified when we ships the item(s) to you.
3. Can I order a product which is out of stock?
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the "Notify Me" feature to be informed of the product's availability.
4. What are my Payment options?
MUG offers you multiple payment options such as
* Debit/ Credit Card
* Net Banking
* PayTM wallet
Please use your preferred option at the time of checkout.
5. Are there any hidden taxes when I purchase? ( Sales Tax, VAT)
The prices listed for all the items are all-inclusive. The price you see on the product page is exactly what you pay. There are no extra charges. However, Delivery charges may be extra. For purchases less than Rs.999 there is a delivery charge of Rs.49. For purchase value of over Rs.999 there are no charges. We accept payments made by credit/debit cards issued in India.
6. Credit cards
We accept payments made using Visa, MasterCard, PayPal, Maestro and American Express credit cards.To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number found at the back of your card. After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
7. Debit cards
We accept payments made using Visa, MasterCard debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank's secure page for entering your online password to complete the payment.
8. What about Fraud ? Is it safe to use my credit card on your site?
Your online transaction is secure with high levels of transaction security, we process your payments via secure and trusted payment gateways managed by leading service providers. Banks use 3D secure password for online transactions which are an added security feature. Hence chances of misuse are at a minimal.
9. Do you offer COD?
Yes, we do offer COD facility.
10. How to check the current status of my order?
In the “My Account" section on the My Account page click on the “My Orders" link to view the status of your orders.
11. What do the following status' mean?
* Payment pending authorization – Your order has been logged and we are waiting for the authorization from the Payment Gateway
* Order Under Processing – Your authorization has been received from the payment gateway and the order is being processed by MUG
* Order shipped – Your order has been shipped by us and it's on its way to you
* Order Cancelled – Your order has been cancelled
12. Order Cancellation
You can cancel your order till it reaches order shipped status. To cancel, please contact us with the order number.
For purchases less than Rs.999 there is a charge of Rs.49 delivery charge and for over Rs.999 there are no charges. Estimated shipping time is two days from the order being placed with us. Business days exclude Sundays and other public holidays.
14. Ordering special items
The item may not be in stock but we can procure it for you after you place the order. The delivery time depends on the estimated procuring time and estimated delivery time.
15. For Back in Stock Items
The item is sold out, however you can book an order and the item will be shipped to you as and when we procure it.
16. Temporarily Unavailable
Even if an item is temporarily unavailable we can get it for you. Please use “Add to Wishlist" feature so that we can notify you once it's back.
17. If the Delivery date does not correspond with the timelines mentioned
Sometimes there may be public holidays between your order date and delivery date. In this case we will add a day to the estimated date of delivery.
18. No service to my area or location
We use our own delivery infrastructure and we may not be able to service an area or a location. Please see the areas where we deliver to check whether your location is being currently serviced. If we are unable to deliver to you, the system will not allow your order to be processed.
19. I need to return an item
Contact us to initiate a return and we will explain the return mechanism to you.
20. How do you do your delivery?
We deliver via our trusted delivery partners. Utmost care is taken to make sure that the product reaches you in the best possible condition.
21. Cancellation & Returns
We value our Customers. If you are not entirely satisfied with the purchase, please can contact us online, write to us at email@example.com and we will ensure that a resolution is reached. If the product is damaged we will take it back within 2- 5 working days.
Please note that our policies vary from product to product. Some products are non- returnable. In case you want an item to be replaced contact us within the stipulated return period, which is within one working day from the date of delivery.
If you receive a defective or damaged item please contact us for a replacement. Replacement is subject to availability of stock. If a product is out of stock you will receive a refund.
If you are not satisfied with a purchase you can request an exchange within one working day of the delivery. Exchange is subject availability.
24. Product Reviews
We offer you a platform to aid customers on their buying decision. Please review products based on the following basic guidelines. Only review a product you have used, provide a relevant unbiased review, be informative, and make sure that you supply correct and accurate information. Be concise.
Tips to consider.
Customer reviews should be relevant to the product in question. The product review section is for you to share your opinion on the product, and for other customers to benefit from it. MUG reserves the right to remove reviews which contain random characters, random words, repeated content or not specific to the product.
For Service feedback, availability, order or payment related queries - Please use the “Contact us" form for the same.
HTML embedded in text, pricing related feedback, personal information and comments related to other retailers. Inappropriate language, profanity, copyrighted comments, promotional material, inflammatory comments, reviews of a person of a financial, business nature or by the manufacturer of the product. Compensation led reviews or by using fake ids, emails.Please refrain from using any other language apart from English, feedback about the errors in product description or pricing. Please write directly to us instead.